Creating awareness

A new website

TIO Talks

Outreach activities

Reaching out to culturally diverse communities

Case study

Outreach activities


We have a strong focus on reaching people who may have difficulty getting in touch with us due to financial, social, cultural or language barriers, a lack of access to the internet or not knowing what the TIO does.

These people include the elderly, youth, Indigenous consumers, rural and regional residents, those with a disability or people whose preferred language is not English.

Every year, our representatives go out to many of these communities to raise awareness of our service and make sure the scheme remains easy to reach. These visits include talks at conferences, community gatherings, festivals and meetings. We often partner with other organisations such as financial counsellors and community legal centres. In 2010-11 we made more than 50 visits all over the country.

Some of the highlights of this year were:

Related links:

Calendar of outreach activities
Nerida's complaint