The TIO is a compulsory, industry-based Ombudsman service. By the terms of the Telecommunications (Consumer Protection and Services Standards) Act 1999, if a company or business wishes to participate in the telecommunications industry in Australia it must also become a member of the TIO.
The TIO provides a forum for Alternate Dispute Resolution (ADR). For our members, the overriding role of the TIO is to help resolve disputes. Constitutionally, we have no power to punish, fine or imprison. It is the role of regulators such as the ACMA to enforce rules and statutes.
At the end of the 2010-11 financial year there were 1,214 members of the scheme, companies and businesses of all shapes and sizes. Some are household names that employ tens of thousands of people and have millions of customers. At the other end of the scale, there are community-based owner-operators with only a handful of subscribers.
Current TIO members listing.
Member list as of 30 June 2011