Complaint statistics


  FINANCIAL
YEAR

NEW
COMPLAINTS

 
LEVEL 2


LEVEL 3


LEVEL 4


 
ENQUIRIES


  2007-08 119,249  
8,619 1,843 111  
22,364
  2008-09 175,946  
17,391 4,321 440  
30,650
  2009-10 167,772  
20,013 3,791 413  
39,805
  2010-11 197,682  
17,863 2,415 357  
39,928
  Change % 17.8  
-10.7 -36.3 -13.6  
0.3
   

 


     
 
       
   
       

Issues by category

Issues in new complaints (323Kb)

Issues in investigations (328Kb)