Creating awareness

A new website

TIO Talks

Outreach activities

Reaching out to culturally diverse communities

Case study

A new website

TIO website

In 2010-11, work continued on a new website to help consumers and service providers learn about their rights and responsibilities, and the work we do.

An online strategy was developed that aims to make sure our website is easy to navigate and search, and contains clear and concise information.

It guides consumers so they can handle their complaints about telecommunications services more easily and so they can understand what the TIO can and cannot help them with.

The website includes audio information in languages other than English, video case studies and some Auslan translation.